Seattle Startup Life

April 3, 2008

Savan, in a nutshell

Filed under: business, motivation, personal, startup — Savan @ 8:46 pm

Savan, pimpin itI sometimes wonder what the people writing the blogs I read are like. I’ve met some, but for the most part, I don’t know most of the writers. So, to give you some a view into my life, here’s a quick snapshot of who I am.

Full name: Savanrith Kong (Yes, no middle name. Asians don’t like that superfluous stuff). I go by Savan, Sav, Savon, Savin King, King Kong, Donkey Butt, Skeet, Son, and a slew of other Cambodian names.

Born January 18th, 1980 in a Thailand refugee camp. My family fled Cambodia, our homeland, during the killing fields of the 70’s and 80’s. I lost a lot of family members. I consider myself lucky because I could have easily been decimated in a plain of grassy meadows along with my brothers.

Part Cambodian, part Chinese. I claim my Cambodian heritage and background as a source of strength and motivation. I speak it at home with my family but hardly ever in public. If you’d like to come over and eat dinner with us, drop me an e-mail.

Grew up in the projects. My parents raised me in the south side of Seattle. The better part of my life was spent in the Park Lake Homes projects in White Center. I spent my elementary school years at Mount View and Salmon Creek. I then relocated to Burien where I attended Cascade Middle School (still in White Center) and 2 years at - what I consider the worse school out of all of them - John F Kennedy.

Most people would argue that you can’t get any more ghetto than these places, though I found comfort in government cheese, making my own toys and eating lots of rice every day.

Savan in ballsI was debater and on the team during all 4 years of my schooling. I made it to the state tournament and found out that there were people nerdier than I am. I also spent one term as a Senate page for Margarita Prentice in Olympia.

My last two years of high school was an awakening to the upper social stratosphere of the world. After being put through a rigorous interview and testing process, I was admitted into The Lakeside School. And, yes people, it’s a tough sucker to get into. I got mediocre grades but loved the experience. I also learned that the rich really do get richer and the poor stay that way. There may be a few stragglers that break that chain, but that was far and few in between. Case in point: all of the my friends that grew up in White Center are working rudimentary jobs and probably will never read this blog; all of my friends from Lakeside are living comfortably and will probably email me about this blog.1134069444_ff0e610fc7.jpg

During my high school years, I invested three of my summers interning at Microsoft.

I spent my last year of Lakeside getting into Occidental College in Pasadena, California. I dropped out a year later and moved back up to Seattle to work for a startup called NextHost/NextStudio.

NextStudio would go out of business in a year. A good buddy of mine, Kirk Wetherill, and I took some of the major clients and started our own business. He and I ran it for a few years before I decided to go back and finish college at the University of Washington. I received a degree in Communications with an emphasis in digital media.

I ran a consulting company called Skky Digital. During this time, I met David Eraker and a friendship bloomed from our work together. He eventually would go on to found Redfin and suck me into the madness.

1134080226_ffa0a86f7f.jpgI devoted a whole summer of my life working next to him, Josh Horton, and Bahn Lee for no money, a few packets of Ramen and some great games of Halo. I loved those days. We kept the company afloat and it’s now thriving under the reign of Glenn Kelman and Co. (Including Pamela, Sr. Transaction Coordinator who is working her butt off here late!).

I’m currently the Director of User Experience at another great company called Conenza. I love it. I love the pace, people and environment. One can say I’m addicted to taking something intangible and making it real (well, as real as 1’s and 0’s can get). It’s a passion I have and something I take very seriously. Though, from my Flickr pictures, you can definetly see that I’m a party animal, love interacting with people and dogs, and enjoy the daily dose of liquor (see my post below).

Conclusion

There is some power above that’s given me this once in a lifetime opportunity to do something that I love, instead of being buried in the burial grounds of a mass extermination field of Tuol Sleng. I remind myself everyday that I am very fortunate to be in my position. I am fortunate to have my family, my friends, my house, my condo, my dog, my car, my office, my computer, my bills. I don’t take my work for granted; I don’t complain about overtime; I don’t gripe about over-extending myself; I don’t understand the notion of not working hard.1133887677_c56def1756.jpg

My fortunes have afforded me to take care of myself and my parents. I am humbled by my past and look forward to my future.

March 31, 2008

Seattle Startup: Things that make you say hmmm…

Filed under: business, pioneer square — Savan @ 8:46 pm

arsenio.jpgHappy Early April Fools Day! Let me introduce my latest blog with an annoucment:

Savan Kong will not be drinking for the entire month of April.

And, no, that wasn’t a joke. I know, I know. My last post was about happy hours and how it’s good for startups. Whatever. You can call me out on it in person if we ever meet.

But for now, onward to more important things. Here are three items that I’ve always wondered about in my startup life:

  1. What’s the perfect ratio of PM to engineers? Educated guesses anyone? For example, Linkedin is looking for a Sr. Product Manager for New User Experience. Now, don’t get me wrong, they may actually have a position to fill, but do you really need a Sr. PM for just that facet of the site? Maybe. Maybe not. But wanting to hire a Sr. PM for just that role doesn’t seem like a smart move for a startup.Any advice on the perfect mix of PM to developers?
    Matt Goyer or Bryan Selner from Redfin? Andy Sack from Founders Co-op and Judy’s Book? Kevin Merritt from Blist? Mike Arcuri from Ontela?
  2. Will all websites end up being a social network? Fast Company recently re-hauled their site to mimic traditional social networking functionality. With the emergence of behemoth online communities like Linkedin, Facebook, and Myspace, will it only be a matter of time before users demand the ability to communicate and collaborate with each other? A good friend of mine from Lakeside, Matt Johnson, works at Blist. Blist is trying to break into the consumer database market. I know, I know. Savan, databases aren’t super sexy. But you know what? It will be if you can manage sexy data like all of your pictures and information of Scarlett Johansson or Jessica Biel and distribute that information to your fanclub. Hats off to Kevin and his product team for making that move forward. I can’t think of a single web site out there right now that wouldn’t stand to become better by adding one or two social networking features (connections, groups, etc)
  3. Why are there so many men compared to women in the VC/investment world? Alyssa Royse, blogger for the PI, recently asked the question: “Where are the women VCs in Seattle?” My first run with the VC/investment world was with Laura Jennings, former Microsoft VP, former Atlas Ventures Partner, and former boss of my mother (we helped raise their children - all very, very cute!). She exposed me to angels, the high-stakes (and losses) of the VC world, and general day to day trade-offs between startups and VC’s. Little did I know while talking to her in my teenage years that she would be the last VC I would meet that’s a woman. I’d personally love to meet more women in this capacity.

March 24, 2008

Updates, Kong Style: 3/24/2008

Filed under: business, pioneer square, startup — Savan @ 7:34 pm
  • The Seattle Times profiled Lifestyle Wireless. They supposedly send you text messages related to Sports, Lifestyle, and Faith. The only “catch” is that you have to buy cards to activate the service. Who in their right mind would buy such things when you can easily find that information for free using Google? Hello 466453. Also, the barrier to entry is so low that competitors (read 1-2 college students) could easily penetrate this market by coding for 4 months straight if you fed them Ramen and Redbulls. I predict the company will go out of business in a year.
  • A friend of a friend (Matt Johnson > Andy Sack and Chris DeVore) started a new venture called Founders Coop. I think it’s a very interesting and exciting idea to help kick-start ideas and bring smart people together. From what I hear, Sack and DeVore know a great deal about the startup world.
  • I wish I was going to this: Snap Summit 2.0.
  • A great post by Curious Office. I couldn’t agree with them more. Arm Chair QB vs Entrepreneurs.

March 16, 2008

Netflix.com, you’ve done me wrong.

Filed under: business, user-experience — Tags: , — Savan @ 11:56 pm

Today, out of sheer curiosity, I had the urge to watch the first season of Heros. Hulu.com is already showing season 2, but I’m too fickle of a person to just jump into the second season. So, being the Asian nerd that I am, I scoured the internet searching for a place that would stream the episodes. I finally found what I was looking for on Netflix.com.

netflix1.png

However, there was a problem: I was already sucked into the Blockbuster machine and had movies in the queue. I decided that having the ability to stream movies and TV shows outweighed the convenience of being able to drop off movies at close locations. I bit the bullet, canceled my Blockbuster account and registered for Netflix.

Boy, was I making a mistake.

The good:

netflix2.png

The registration process was very straightforward. The first screen was nice and simple (name, address, etc). I was then taken to the credit card page; again, another painless process. After putting in my sensitive information, I was greeted with the homepage. Thinking that I was done with the trial registration, I proceeded to try and stream some movies. This is where the fun begins….

The bad and the badder and the baddest and the badderer

At first, I was welcomed by a friendly your-browser-is-whack-so-please-change-it screen. Wha? You don’t support Firefox 2 or Safari or Opera? Isn’t this supposed to be Netflix, the largest online place for renting movies? Grrr. I hate IE. (first movie watching attempt) Oh well. I switch regardless of my discontent for the Microsoft product.

use_ie.png

I finally find my IE browser and launch Netflix.com again, re-sign in and conduct another search for “Heroes Season 1.” I hit the play button and am now prompted to install updates for Windows Media. Grrr. (second movie watching attempt) After the install, I return to the movie and try to watch my episode again. (third movie watching attempt) After the loading process, I was treated to a “Media Usage Rights Acquisition” pop-up letting me know that I needed to reactivate my account by clicking on the “My Account” link. Huh?

error.png

First, I wasn’t ever prompted to check my email for a registration email (I check it 10 minutes later for the heck of it; nothing was in my inbox). Second, how could I re-register for something I never confirmed registration for?

I click on the “My Account” button and attempted to troubleshoot my problem. Now, from this page, can you tell me what to click on to re-register my account? Can’t find it? Yea, neither could I.

account.png

I click the “Help” link and do a search for “reregistering”. The next window gives me a link to a page where supposedly I can re-register my account. I click on it hoping something magical would happen.

upable_to_reactivate.png

Nope. Grrr. (fourth movie watching attempt) All I get is this page and a big SUCKER feeling in my stomach.

What the hell? I then proceeded to log out, reboot, and re-sign into my account. Nope. Nothing. Again. (fifth movie watching attempt) I proceed to call the help line and talk to a representative. She tells me that the reason my registration was never registered was because I didn’t put it the “Security Number”. Wha? From the screens above (see first and second attempt), Netflix never ASKED me for the security code. And when asking me to revisit my account page, why wasn’t anything flagged next to the “Payment Method” link so I know where to look? Grr. I put in my security code and head back to the video page. Nothing. Again. Grrr. (sixth attempt)

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My question is: Why is something so simple, so hard to do? 6 attempts to get something right? Are you kidding me? Netflix really needs to do some focus groups and run more user scenarios. It’s pain points like these that ruins great ideas.

It’s 12:56am and I’m still waiting to watch my movie.

UPDATE: 7:00 pm, 3/17/2008

My account still doesn’t work. I call customer service again and this time speak to Jessica. She tries to put in my security code again and still nothing works. I proceed to give her another credit card number and the system denies me AGAIN. She advises me to call the bank and credit card companies to see what’s wrong. I know for a fact that there is nothing wrong with either accounts.

In the end, I decide to cancel my trial period with Netflix.com. It was too much of a pain in the ass. Blockbuster, are you paying attention?

March 15, 2008

Updates, Kong Style: 3/15/2008

Filed under: business, pioneer square — Savan @ 1:32 pm

Myspace invades Seattle!

Biking replaces golfing!

March 11, 2008

Updates, Kong Style: 3/11/2008

Filed under: business, pioneer square, startup — Savan @ 9:27 pm
  • I’m wondering who will actually print out a Zillow Flyer and give it to a seller as an “educational” tool. Sara Bonert from Zillow, any stats?
  • The winners of the SEOmoz contest are posted
  • Kevin Merritt always gives great insight to things related to business in his cleaver narrative ways

March 10, 2008

Updates, Kong Style: 3/10/2008

Filed under: business, pioneer square, startup — Savan @ 7:26 pm

Life at a startup

Filed under: business, startup — Savan @ 6:58 pm

Jason Calacanis created a storm in the blog world when he wrote his entry on “How to save money running a startup.” The dialogue and banter has been documented endlessly here (techcrunch v.1), here (Techcrunch v2), here (37 Signals), here, and here. But since I’ve never actually run a startup, I really don’t know what it’s like to manage multiple employees, millions of dollars and demanding investors. However, I DO know what it’s like to be in the pressure cooker of the startup world, having worked in three separate ones spanning over 6 years. And as a worker, here are some criteria of wisdom I live by in the startup environment:

From Jason Calacanis (Mahalo)

  • Buy second monitors for everyone, they will save at least 30 minutes a day, which is 100 hours a year… which is at least $2,000 a year…. which is $6,000 over three years. A second monitor cost $300-500 depending on which one you get. That means you’re getting 10-20x return on your investment… and you’ve got a happy team member.
  • Buy everyone lunch four days a week and establish a no-meetings policy…
  • Buy cheap tables and expensive chairs. Tables are a complete rip off.
  • Get an expensive, automatic espresso machine at the office….
  • Stock the fridge with sodas—same drill as above.
  • Allow folks to work off hours. Commuting sucks and is a waste of time for everyone…

From Michael Arrington (TechCrunch)

  • …The most important part of hiring correctly is to not hire the wrong people. The second most important part of hiring correctly is to hire the right people…
  • Startups cannot waste money…

From Stilgherrian (37 Signals customer of 37 Signals)

  • Fund people’s passions

From Me, myself and I

  • Allow people to be leaders. The time you check into the office, nor the time you leave, nor the time your last e-mail was sent makes you a great leader. Startups thrive on being able to hire, produce, and value good mentors. Without them, a startup might as well not have started up.
  • Oh, and working from home is huge.

March 8, 2008

New job, new blog

Filed under: business, conenza, pioneer square, redfin, startup — Savan @ 10:57 am

It’s been almost 2 months since I’ve left my post at crazy job Redfin and moved into my new digs at Conenza. The transition was an emotional and somewhat painful one; I felt like Zach graduating graduating from Bayside High. I was one of the early guys at Redfin and knew the company inside and out. I made it through 3 rounds of funding, 5 different offices (4 in Pioneer Square), an overhaul of multiple teams, several crazy real estate seasons and an endless amount of product/engineering challenges. The place was home.

angel.jpgSo, many ask, why leave? Well, as with everything in life, all good things come to an end. It wasn’t an easy decision, but I felt that I contributed all I could to Redfin and needed a new challenge. I initially wanted to start another company, cashing in on the ideas I had stored in the back of my head for years. But the mortgage payments and bills put an end to that idea pretty quickly. The next best thing for me was to join a fledgling startup. During my two weeks of interviewing, I talked to so many smart people, it was scary. John Sangiovanni and his crew at Zumobi, Kevin Merritt and Matt Johnson running the uber-tight ship at Blist, Dan and Mike serving monster aces in mobile imaging business at Ontella, and so many more. In the end, I decided to take the job at Conenza. All in all, one of the hardest decisions of my life. And in the end, it wasn’t about the technology or the space or even the position, but what really felt right. It doesn’t hurt that the Conenza office is right across the street from Redfin’s as well.

Which leads me to the point behind my newly minted blog: I will probably never leave Pioneer Square. There are too many brains that bring me back here.

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